Terms & Conditions
These Terms cover your use of pawpriority.vet, our online booking, client portal and app, chat and phone assistants, and free pet tools, all offered by Paw Priority, LLC (“Paw Priority”, “we”, “us”). By using them, you agree to these Terms.
Using our website
You may use our website for personal, non-commercial purposes related to your pets and our veterinary services. Please don’t use it in a way that breaks the law, infringes anyone’s rights, or interferes with how the site works.
Not medical advice
Our blog (The Priority Paw), service pages, free pet tools, and our AI assistants (Rex in chat and Lyla on the phone) give general information only. They are not a substitute for an examination, diagnosis, or treatment by a veterinarian, and they do not create a veterinarian-client-patient relationship. If you are worried about your pet, call us at (310) 776-5544. If it may be an emergency and we are closed, go to the nearest 24/7 emergency veterinary hospital.
Free pet tools
Our calculators and guides, including the chocolate toxicity calculator, “Should I bring my pet in?”, the human medicine safety lookup, the puppy size estimator, and the feeding calculator, give estimates based on what you enter and on published veterinary references. They can’t account for your pet’s full health history. Never delay care because of a tool’s result, and call us if you are unsure.
Appointments and online booking
- You can book online, by phone, or in person. Online bookings are requests until our team confirms them by email or text.
- Walk-ins are welcome and are seen between scheduled appointments, so the wait may be 1 to 2 hours. Booking ahead is the fastest way to be seen.
- Please give us at least 24 hours’ notice if you need to cancel. Repeated missed appointments may limit online booking.
Deposits
Surgeries, dental procedures, other procedures, and Saturday appointments require a deposit when you book. The deposit is applied to your bill. We’ll tell you the amount and how cancellations work when we take it. Our deposit requirements may change, and the requirements in place when you book are the ones that apply.
Video visits
Video visits are available only when your pet is in California at the time of the visit. They are not for emergencies, and the doctor may decide your pet needs to be seen in person. Video visits are not recorded.
Payment and estimates
Payment is due at the time of service. We accept major credit cards, debit cards, and cash. We do not accept personal checks and do not offer financing or payment plans. Prices on our website may change. For procedures, we give you a written estimate before treatment, and that estimate governs.
Prescriptions and our online pharmacy
If you ask, we’ll provide a written prescription you can fill elsewhere. Our online pharmacy at pawpriorityrx.vet is run by a partner pharmacy, and its own terms apply to orders placed there.
Memberships
VIPP and VIPP+ are annual memberships. Each plan covers one year from sign-up and does not renew automatically. Specific benefits, terms, and pricing are described in your membership agreement at sign-up.
Calls, texts, and chat
Text messages (SMS). When you opt in, Paw Priority sends text messages about your own pet: appointment confirmations and reminders, notices that results or records are ready, prescription refill updates, and replies to questions you send us. Opting in is optional and is not a condition of care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for help; you can also call (310) 776-5544 or email hello@pp.vet. We do not share or sell your mobile number or your texting consent with third parties for their marketing. Carriers are not liable for delayed or undelivered messages.
By giving us your phone number or email, you agree that we may contact you about your pet’s care, appointments, and account. Calls with Lyla, our AI phone assistant, are recorded and transcribed, and she tells you so at the start of the call. Chats with Rex are saved. Our Privacy Policy explains how we handle this information.
Client portal and app accounts
Sign-in codes are sent to the email on file at the clinic. Keep your sign-in to yourself and use the portal only for your own pets. We may suspend access that is misused.
Other websites and services
Our site links to services we don’t run, such as maps, our partner pharmacy, and video visit software. We’re not responsible for their content or practices.
Intellectual property
All content on this website, including text, images, logos, and graphics, is the property of Paw Priority, LLC or used with permission. PAW PRIORITY is a registered trademark. You may not copy, reproduce, or redistribute our content without our written permission.
Disclaimer of warranties
This website and its tools are provided “as is” without warranties of any kind. We don’t guarantee that the site will be uninterrupted, error-free, or free of viruses or harmful components.
Limitation of liability
To the fullest extent the law allows, Paw Priority, LLC is not liable for any indirect, incidental, or consequential damages arising from your use of this website or its tools.
Governing law
These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County, California.
Changes to these Terms
We may update these Terms from time to time. The date at the top shows the latest version, which is always posted on this page.
Contact
Paw Priority, LLC, 8020 Melrose Ave, Los Angeles, CA 90046. Questions about these Terms? Email hello@pp.vet or call (310) 776-5544.